IRS sees AI as key to accelerate workforce training
Ah, the IRS — that famously agile, tech-forward institution — has discovered AI. Ken Corbin, the agency's Taxpayer Services Chief, announced that AI will deliver a 'more efficient, better-trained workforce' by 2027. Because nothing says 'accelerated' like a four-year timeline and a system that is, by his own admission, still a 'proof of concept.' One can almost hear the rusted gears of bureaucracy creaking as they contemplate sitting down with vendor brochures.
Of course, the real training these employees need is on how to navigate an understaffed, underfunded agency that already struggles to answer phones. The proof of concept will likely become a multi-year boondoggle, with consultants billing millions to deliver a chatbot that can only recite the tax code from 1987. Meanwhile, taxpayers will continue to enjoy hold music that sounds like dial-up.
So by 2027, perhaps the IRS will have AI-trained agents who can finally answer a query without transferring you to a dead line. Or maybe the AI will be trained to file extensions on behalf of the entire government. Time to start a betting pool on whether this 'proof of concept' ever graduates to production. The odds are, shall we say, approximately the same as voluntarily filing an audit.