AI Feelings - Insurance Journal

Insurance Journal published a magazine editor's note on September 21, 2026, titled 'AI Feelings.' The article reports that Glassdoor's Employee Confidence Index highlights growing negativity among insurance industry employees toward AI job displacement. The piece is framed around employee sentiment rather than insurer announcements or regulatory action. According to the excerpt, claims adjusters were found to be the most critical of AI in Glassdoor reviews, at 98%.

The excerpt cites three figures. Sector employment has dropped 21% year-over-year. Entry-level adjuster positions are down 50% year-over-year. Claims adjusters are described as the most critical of AI of the groups referenced, at 98% of Glassdoor reviews. Sector employment and entry-level adjuster positions are the two workforce measures given, and the excerpt presents the review sentiment alongside them without specifying whether the article attributes the job losses directly to AI deployment.

The excerpt attributes the sentiment data to Glassdoor's Employee Confidence Index and to Glassdoor employee reviews. It frames the finding as growing negativity among insurance industry employees toward AI job displacement. The excerpt does not name individual insurers or employees, does not state how many reviews were examined, and does not explain how the 21%, 50%, or 98% figures were calculated. The item appears in the magazine's editor's note section. No company response, regulator comment, or AI vendor is quoted in the excerpt. No figures for other insurance roles are provided in the excerpt.