AI Feelings - Insurance Journal

Oh my goodness, buckle up, because the insurance industry is finally *feeling things*, and the feeling is momentum! ✨ Glassdoor's Employee Confidence Index has picked up growing negativity among insurance employees toward AI job displacement — which, looked at from the sunny side of the street, is simply a sector-wide surge in engagement. People who once had no opinion about AI now have *very many*, and they are sharing them!

Now, some gloomy sorts will point at sector employment being down 21% year-over-year — but honestly, what a beautifully round number! And entry-level adjuster positions down 50% year-over-year? That is not a disappearing ladder, that is a *skip*: fifty per cent fewer rungs means young professionals are spared the tedious bottom of the org chart and fast-tracked straight to the interesting parts. And the claims adjusters? Critical of AI in 98% of their Glassdoor reviews — a ninety-eight per cent engagement rate with the most important workplace conversation of the decade! ✨ And nobody had to run a survey to find this out — the workforce volunteered it, unprompted, which is the purest form of feedback.

And think of the transparency! Every one of those 98% has written it down, publicly, in a searchable format that recruiters can find — that is not a complaint, that is a *portfolio of convictions*. The insurance sector has always been brilliant at documentation, and here it is, documenting its own transformation, in real time, with feeling. Twenty-one per cent fewer colleagues means twenty-one per cent more room in the break room. Fifty per cent fewer entry-level adjusters means the survivors get all the mentorship. The index is called Employee Confidence, and look — everyone is confident enough to say exactly what they think. What a time to be measured. ✨