Kmart slashes hiring time with AI-powered chatbot

The chatbot processes candidates from application to interview scheduling, achieving an average hiring cycle of 11.8 days compared to the previous 44 days.

Kmart's head of talent acquisition said the system allows recruiters to focus on 'higher-value' tasks, though specific details on job losses or role changes were not disclosed. The $6 million in savings includes reduced administrative overhead and faster time-to-hire.

The tool's impact on candidate experience or potential bias has not been publicly evaluated. The company plans to expand the chatbot's use to other parts of the recruitment process.