Front-line workers say they don’t mind AI but want transparency - HR Dive

A new survey found that nearly 3 in 4 front-line workers in the U.S. want more transparency from employers about the use of artificial intelligence in hiring and other workplace decisions. The survey, conducted by an enterprise AI firm and reported by HR Dive, indicates that trust in AI depends heavily on how companies explain its use. The results suggest that workers are not opposed to AI itself, but are concerned about being evaluated by systems they do not understand.

However, fewer workers expressed confidence that such transparency would actually be provided. The article quotes an expert who recommends using explainable AI features that show candidates how their scores were determined.

The findings come amid broader debates about algorithmic management and worker surveillance, which have grown as AI tools become more common in hiring, scheduling, and performance evaluation. The survey data contributes to ongoing discussions about regulatory measures, such as proposed AI transparency laws in some states.